Frequently Asked Questions
What is the return policy?
Because our products are made in small batches, we aren't able to offer returns or exchanges. We encourage you to review our sizing guide and product details before ordering. However, if your order arrives damaged, you receive the wrong item, or something isn't right, please reach out to support@turnstylesupply.com within 7 days of delivery. We'll work with you to find the best solution!
Will you restock sold-out items?
Most releases are one-time runs. Once they're gone, they're probably gone for good. If something ever comes back, it'll be because we genuinely think it deserves another lap.
How do your products fit?
We design everything to be easy to wear, whether you're spending 12 hours walking the park or just grabbing coffee the next morning. Please refer to our Size Guide to find the best measurement.
When will my order ship?
Most orders ship within 2–3 business days. During launches, it may take a little longer while we pack everything up. We promise we're moving as fast as we can – no one likes a long wait time.
What if I entered the wrong shipping address?
It happens. If you notice the mistake before your order ships, email us at support@turnstylesupply.com as soon as possible with your order number and the correct address. We'll do our best to update it before it heads out. If your order has already shipped, the best next step is to contact the shipping carrier directly.
How should I care for my apparel?
To keep your apparel looking its best, machine wash cold, inside out, with like colors. Tumble dry on low or hang dry for the longest life. Avoid bleach and do not iron directly over printed or embroidered designs. Treat it well, and it'll be ready for many more rides.
Do you ship internationally?
Not just yet. We're currently shipping within the United States while we get Turnstyle up and running. International shipping is something we'd love to offer in the future, so stay tuned!
My order hasn't arrived. Now what?
Hopefully it's just in line for the front row. If your order hasn't arrived within 7 days of the estimated delivery date, we recommend contacting the shipping carrier first. They'll be able to investigate and provide the latest updates. If you need anything after that, we're here.
Contact Us
Good products deserve good support. Send us a message below with your order number, and we'll be in touch within 1-2 business days